Reset Your Password

Use Civalta’s password-reset process if you cannot remember your password or need to replace it before signing in. Civalta sends a secure, one-time reset link to the email address associated with your account.

Before you begin

• Make sure you can access the email address associated with your Civalta account.
• This process applies to accounts that sign in with an email address and password. If you normally use Google or Microsoft, continue signing in with that provider.
• A password-reset link expires after 15 minutes and can be used only once.
• Use only the newest password-reset email. Requesting another reset invalidates an earlier active link.

Request a password-reset email

1. Open the Civalta sign-in page.
2. Select Forgot password? above the password field.

Select Forgot password? from the Civalta sign-in page.

3. On the Reset your password page, enter the email address associated with your account.
4. Select Send reset email.

Enter your account email and select Send reset email.

Check your inbox for the reset message. If it does not arrive after a few minutes, check your spam or junk folder.

Open the password-reset email

1. Open the newest password-reset email from Civalta.
2. Select Reset password within 15 minutes.

Use the Reset password button within 15 minutes. The link can be used only once.

Keep the reset email private. Anyone with the link can reset your password. If you did not request a reset, ignore or delete the email; your current password will remain unchanged.

Create a new password

1. Enter a password in New password. It must be 12–72 characters.
2. Enter the same password in Confirm password.
3. Select Reset password.

Enter matching passwords, then select Reset password.

After the reset succeeds, Civalta returns you to sign in. Sign in with your new password. For security, your other active Civalta sessions are ended.

Troubleshooting

The reset email has not arrived

Confirm that you entered the email address for your account, check spam or junk, wait a few minutes, and request a new email. If you normally sign in with Google or Microsoft, use that provider instead.

The link is expired or no longer available

Request a new reset email and use the newest link within 15 minutes. Each link works only once.

Civalta will not accept the new password

Make sure the password is 12–72 characters and that both password fields match exactly.

You did not request a password reset

Do not open or forward the reset link. Ignore or delete the email; your current password remains unchanged.

What’s next?

Sign in with your new password. If you still cannot access your account, contact Civalta Support through the Help Center and include your account email and the error message you see. Never send your password or reset link.